The Event Crew ships a limited range of items ahead of selected events only.  These may include race bibs, prepurchased merchandise and gift-with-entry items such as event visors.

What we ship: Race bibs and included gift items are posted (optional extra) in the lead-up to your event for the Gold Coast Running Festival only. Merchandise orders for other events are shipped separately where applicable.

Delivery timeframes: Pre-event items are posted with enough lead time to arrive before race day under normal delivery conditions. Exact dispatch dates vary by event and are communicated closer to the date.

Postage costs: Postage is either included in the price at the time of online purchase, or, where an optional postage add-on is offered, the cost is added to your cart when selected at checkout.

Tracking: All shipments are tracked with our postal provider.

If your item does not arrive: In the rare event item does not arrive before your event, affecting fewer than 1 in 500 shipments, a replacement bib and gift item will be available for collection at the event site prior to your race. No further action is required on your part beyond checking in at the event.

Questions about your shipment can be sent to [email protected].

The Event Crew Pty Ltd, ABN 77 155 523 783, Unit 2 28 Hutchinson Street Burleigh Heads QLD 4220.