Transfers to Other Events / Other Athletes

  • Race week transfers are not available (with the exception of covid related illness, see Special COVID19 Conditions)
  • Transfers will only be done to other events within the same season and can’t be carried forward to other seasons.
  • Distance change no admin fee, price difference in distance only if applicable.  No partial refunds on distance change.
  • Transfers are allowed to other people up to two weeks prior and will incur a $15 admin fee – no transfers after this time.  This must be arranged by emailing info@theeventcrew.com.au.
  • All transfers are subject to availability.

Cancellations by You

The following refund fees are applicable for cancellations you request, depending on when the request is received.  These conditions apply to all requests we receive that are not a result of covid.

  • Please read below for our Special COVID19 Conditions
  • 75% refund if advised 4 or more weeks out from your scheduled event
  • 50% refund if advised 2 weeks out from your scheduled event
  • No refunds within 2 weeks of the event
  • No refunds on Series Pass or Multi Event / discounted entries

Cancellations by Us

Should the event be postponed due to health directives, my registration will be automatically transferred to the re-scheduled event date where the following refund policy will apply:

I will be entitled to a full refund of my registration fees less any online booking or credit card fees, if I request this in writing inside the timeframe given when being notified of the postponement. Should I not request a refund during this period my registration will automatically transfer to the new event date and my entry will revert back to being governed by the normal refund policy (see Cancellations by You above).

Should a new date not be possible for the event to occur, my entry will be fully refunded less any online booking or credit card fees.

Special COVID19 Conditions

  • If you or a household member exhibit COVID like symptoms in race week, please stay home.
  • Should you become ill with covid / instructed to isolate ahead of the event, you will be provided with an opportunity to transfer your registration to an alternate event provided you have a medical certificate stating you / your household member are displaying COVID like symptoms and awaiting results / have a positive diagnosis.  Refunds will not be issued for covid related illness.

All correspondence regarding transfers and refunds are to be made in writing to info@theeventcrew.com.au

Refunds will be issued by the same method as payment or some other method as The Event Crew Pty Ltd deems appropriate.