Refund Protection

To make a claim with Protect Refund Protection purchased via Race Roster, please visit the Protect Request webpage.

Standard entry refund policy

If you have entered via a Special Offer (ie. First 500) please read “special offer refund policy”.

If you choose not to purchase Race Roster Refund Protection, the following terms and conditions will apply:

Cancellations by You: Athlete Withdrawal Refunds

  • Refunds are available only within the timelines listed below. After the deadline, entry fees are non-refundable.
  • Refund requests must be emailed to: [email protected].
  • Refunds are processed to the original credit card used and take up to 10 business days. If the card is expired or canceled, notify us in your request.

Refund Timelines

  • 75% refund if canceled 4+ weeks before the event (cutoff for Gold Coast Running Festival: 15 March).
  • 50% refund if canceled 2–4 weeks before the event.
  • No refunds for cancellations made within 2 weeks of the event.
  • Refunds apply only to original entries (not valid for transferred entries or promo code entries).

Event Changes and Transfers

  • Changing to a longer distance: Pay the difference in entry fees if space is available.
  • Changing to a shorter distance: No refund for the difference in entry fees.
  • Transfers to other events: Not allowed during race week. Outside race week, transfers are only available for open events online, and you’ll receive a voucher for the new event (valid for 14 days).
  • No transfers to other participants or refunds on purchased Refund Protection.

Other Refund Details

  • Athlete pack postage and MiTime insert fees are non-refundable after 15 March.

Cancellations by Us: Weather-Affected Events

  • If the event is canceled due to weather or government mandates, entry fees are non-refundable.

Special offer refund policy

  • No refunds on Special Offer entries (eg. First 500)
  • Credit (entry paid minus $15 admin charge) will be issued for use at other events if advised 90 days or more before your scheduled event. Credit will be valid for a period of 6 months from date of issue.

For all refund and transfer inquiries, email: [email protected].