Transfers

  • COVID19 illness related transfers (only) are allowed in race week with a medical certificate stating you are displaying COVID like symptoms and have presented for a COVID test / awaiting results.  No other transfers are available in race week.
  • All transfers are subject to availability.
  • Transfers will only be done to other events within the same season and can’t be carried forward to other seasons.
  • Distance change no admin fee, price difference in distance only if applicable.
  • No partial refunds on distance change.
  • Transfers are allowed to other people up to two weeks prior and will incur a $15 admin fee – no transfers after this time.  This must be arranged by emailing info@theeventcrew.com.au.

Refund  / Cancellation Fees

The following refund fees are applicable for cancellations, depending on when the request is received.

  • 75% refund if advised 4 or more weeks out from your scheduled event
  • 50% refund if advised 2 weeks out from your scheduled event
  • No refunds within 2 weeks of the event
  • No refunds on Series Pass or Multi Event / discounted entries

Special Terms and Conditions  – COVID19

If you exhibit COVID like symptoms in race week, please stay home.  We will happily organise a transfer to another event within the current season provided you have a medical certificate stating you are displaying COVID like symptoms and have presented for a COVID test / awaiting results.

For entries received May 2020-May 2021. Event date changes may be given for events up to 1 month prior.  In the event of cancellation or date change due to health directives all paid entrants will have the option of a full transfer to any other event run by The Event Crew including the new date OR a full refund less any online booking or credit card fees.

For entries into events that were impacted by COVID19 during March & April 2020, conditions apply as per ACCC rules for vouchers or entry transfer for those events.

All refund requests to be made in writing to info@theeventcrew.com.au

Refunds will be issued by the same method as payment or some other method as The Event Crew Pty Ltd deems appropriate.