Effective from 1 September 2025

Transfers & Refunds Policy

We know plans can change, and we want to make sure you feel supported every step of the way. Here’s a quick guide to how transfers and refunds work—whether you’ve got Refund Protection or not.

Race Roster Enhanced Refund Protection

If you purchased Race Roster Enhanced Refund Protection when you registered, you may be eligible for a refund if something unexpected comes up.

To make a claim, you’ll need to provide documentation that supports your situation—this could include:

  • A medical certificate or doctor’s note
  • A weather report
  • A mechanical repair invoice

To help things go smoothly, please include all relevant documents when you submit your claim.

How to make a claim:

  • Use the link in your Refund Protection Confirmation email received at the time of entry.
  • Or visit the Protect Request webpage

Accidentally bought Refund Protection? You can request a refund for the protection itself within 14 days of purchase. Just use the same link in your confirmation email to contact Protect.

Need help? Email: [email protected].  Please note that Refund Protection is managed by Protect Inc. for Race Roster. It’s not an agreement or insurance policy with The Event Crew. We don’t evaluate, approve, or process these claims.

No Refund Protection Purchased?

If you didn’t purchase Race Roster Enhanced Refund Protection and you can no longer race, here’s what happens:

Athlete Withdrawals
  • You’ll receive a 100% credit to use at a future event.  Credit valid for 6 months.
  • No refunds for withdrawals for any reason
Other Non-Refundable Items
  • Athlete pack postage fees
  • MiTime insert fees

Event Changes & Transfers

  • Upgrading to a longer distance: Pay the difference in entry fees (subject to availability)
  • Downgrading to a shorter distance: No refund for the fee difference
  • Transfers to other events operated by The Event Crew:
    • Transfer of your entry is available until midnight Sunday, one week before your event date.
    • Transfers are only available to events that are already open online.
  • No transfers to other participants
  • If you have purchased Refund Protection but don’t meet the criteria to claim and choose to transfer your entry, your Refund Protection does not transfer to your new event and is non-refundable.

Event Cancellations (Weather or Government Mandates)

If an event is canceled due to weather or a government directive, entry fees are non-refundable.

Questions?

If you have any questions about refunds or transfers, feel free to reach out:  [email protected]