Effective from 1 May 2026

We understand that plans can change, and we want you to feel supported throughout your event journey. This page outlines exactly what you can request, what fees apply, and how to complete each process.

If you want to modify your entry

You can adjust the distance of the current entry if your plans or goals change.

Your Options

  • Upgrade to a longer distance – Allowed. You pay the difference in entry fees (subject to availability)
  • Downgrade to a shorter distance – Allowed. No credit or refund for the fee difference
  • Transfer to another Event Crew event – Allowed. Managed through the event credit process below
  • Transfer your entry to another person – Not permitted.
  • All changes need to be in writing at [email protected]

If you can no longer participate

You may be eligible for an event credit if you cannot race. Cash refunds are not available in any circumstance.

What You Can Request

  • Apply for an event credit (no cash refunds available).
  • Credit is single‑use and valid for 6 months.
  • Credit can be used toward any Event Crew event.

What You Need to Do

  • Email us to request a credit at [email protected]
  • Your email must be received by midnight Sunday, one week before your event date.
  • Credits cannot be issued during race week.

Fees That Apply

  • $15 admin fee for all events held from September 2026 onwards.
  • Gold Coast Running Festival only: If your pack has already been posted, a $20 admin fee applies if you request credit after March 9.
  • Postage fees are not refundable and no credit is issued for postage.

Important Conditions

  • Credits are single‑use only. If you cannot attend the event you use your credit on, no additional credit will be issued.
  • No cash refunds for withdrawals or cancellations for any reason.

Non‑Refundable / Non‑Transferable Items

These items cannot be refunded, credited, or transferred:

  • Athlete pack postage fees
  • Made‑to‑order merchandise (GC Running Festival / GC Triathlon singlets and shirts)

Event Cancellations (Weather or Government Mandates)

If an event is cancelled due to severe weather or a government directive:

  • Entry fees are non‑refundable
  • Entry fees are not transferable to other events
  • Standard credit and transfer options do not apply