QTS R7: Cancellation
In case you missed our earlier statement in social media.
It is with a very heavy heart that we must advise that we have completed a full assessment at Raby Bay event site including the swim course this morning with our stakeholders including Redlands Council, QPS and local government bodies. After the review, with the weather forecast and expected additional weather events, the collective decision has been made to not proceed with this weekend’s event. It is extremely unfortunate for all parties involved in the event ecosystem including competitors, sponsors, contractors and those who love to put on these events.
So what does this mean for your entry?
As with all of our events there are T&C which lay out the refund policy including an act of god clause. Under this clause a refund would not normally be applicable for this weekend’s event however when taking into account the disruption of the past two seasons, in conjunction with the amazing support we have received from our triathlon community, we just don’t feel we can enact this. So in light of this, we have decided to make the following options available:
- 75% refund on your Round 7 entry fee. The retained 25% will go towards already incurred costs and the staffing it has taken to get to race week thus far – whilst it doesn’t nearly cover those costs, we do believe this is fair and reasonable.
- 100% credit* transferred to any other event prior to December 31, 2022.
Please note if taking the credit option, this will be redeemed via one single transaction and no remaining credit will be saved for future use if the event is of lessor value. If the new event is of greater value, a top up fee will apply for the difference in entry fee.
How do I let you know my choice?
- If you wish to receive a 75% refund, please complete this refund request form https://forms.gle/
eBjdDydJA6WeXqNj7. This form needs to be completed by March 10th, with refunds being processed by the end of March.
- If you wish to receive the credit option, there is nothing you need to do. Our entry provider Register Now will generate a promo code for you after March 10th and these will be emailed to you directly.
We share in your disappointment that we won’t get to race this weekend but we do believe this is the best decision for all involved. We hope to see you at one of our upcoming events over the next few months.